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Webcast:  Conflict and Communication – You vs. Me vs. Them Webcast: Conflict and Communication – You vs. Me vs. Them

$75.00 (USD)

There are many kinds of “problem employees” in the organizational jungle. Even the most seasoned professionals find it difficult to deal with someone who employs a hard-edged, aggressive, “take-no-prisoners” communication style, or is “passive aggressive”, or is some other type that harms the culture.

In this interactive session, participants will learn a systematic approach on how to deal with these “controlling” types without becoming one. By using a systematic approach to identifying and disarming the difficult person, participants will be able to eliminate the roadblocks and build a high performing culture.

Credits: 2
Estimated Length: 2 hour(s)
Valid for: 12 Month(s)

Lessons

Name View Schedule
Web Meeting1. Conflict and Communication – You vs. Me vs. Them View Schedule

Objectives

Upon completion of this webcast, participants will be able to:
  • Recognize the impact of personal and workplace conflict
  • Identify individual communication styles
  • Identify ways to deal with the really tough communication challenges
  • Develop your own personal power map
  • Identify individual and organizational conflict styles
  • Identify do's and dont's for preventing workplace conflict
MAJOR TOPICS
  • Defining the problem – The multiple types of difficult people and how to spot them
  • Clarifying the cost – the damage done by difficult people
  • Three absolute do’s and don’ts in managing conflict with difficult people
  • How to recognize “shark” like behavior
  • Distinguishing rational from intuitive approaches
  • How to expand your behavioral flexibility to handle specific kinds of tough situations
  • Using “pacing behavior” to build trust and defuse anger patterns
  • Improving interpersonal communication skills
  • How to stop hiring and encouraging “victims”
CPE FIELD OF STUDY
  • Communications and Marketing (2 Credits)
WHO SHOULD ATTEND
  • Leaders in an organization who want to improve their communication and conflict resolution skills.
PREREQUISITES
  • Some supervisory or management experience
COURSE LEVEL
Intermediate
 
INSTRUCTOR(S)
  • Karl Ahlrichs, SPHR
_________________________________________
 
Karl's Biography
 

Karl J. Ahlrichs, SHRM-SCP, SPHR is a Human Resources professional with more than 30 years of experience who trains organizations on ethics and risk management in general and Harassment Avoidance in particular.

He is a national presenter and author, a BLI Thought leader, and, as Senior Consultant at Gregory & Appel, has presented on complex HR topics to multiple industries. He has facilitated an invitation-only roundtable for CFOs for more than 20 years, and has been named the SHRM Human Resource Professional of the Year for the State of Indiana.

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Karl Ahlrichs, SPHR
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